Effective Date: July 29, 2026
Last Updated: July 29, 2026
1. THE HYGIENE STANDARD
Due to the nature of our products and strict health and safety standards, FEEL NO EVIL does not accept returns or exchanges on any opened or used soaps, skincare, or incense.
2. STANDARD RETURNS (UNOPENED ITEMS)
You have 30 days from the date of delivery to request a return for eligible, unopened items.
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Eligibility: The item must be in the exact condition you received it—unused, completely sealed, and in its original packaging. You must provide your order number or proof of purchase.
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Process: To initiate a return, email us at contact@feelnoevil.com. Items sent back to us without first requesting a return will not be accepted.
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Return Address: 79 Brunswick Ave., Toronto, ON, M5S 2L8, CANADA.
3. DAMAGES AND ORDER ERRORS
Please inspect your order upon receipt. If your item is defective, damaged in transit, or if you received the wrong item, contact us immediately at contact@feelnoevil.com with photographic proof. We will evaluate the issue and expedite a replacement or refund to make it right.
4. NON-RETURNABLE ITEMS
We strictly cannot accept returns on:
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Opened, unsealed, or used products.
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Items marked as final sale or clearance.
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Gift cards.
5. EXCHANGES
We do not process direct exchanges. The most efficient way to ensure you get the product you want is to return the eligible, unopened item for a refund, and make a separate purchase for the new item.
6. REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the funds will be automatically credited back to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the transaction. If more than 15 business days have passed since we approved your return, please contact us at contact@feelnoevil.com.